Who should attend?
This course will help learners develop their skills and confidence when dealing with conflict.
It will provide learners with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace.
You must select a course date first!
Topics covered include;
- Human responses in conflict situations
- Assessing & Reducing the risk in conflict situations
- De-escalating conflict in emotive situations
- Good practice following a conflict situation
The course is equal part theory & practical.
Role play is used to show good and bad practice, and course delegates are encouraged to take part in order to get the best out of the training day.
Certification is provided by Highfield Awarding body of Compliance